Privacy Policy

Nemozena respect the privacy rights of our customers and visitors and understand the importance of protecting the information gathered about them.

This privacy policy explains how Nemozena gather, store, use and protect the personal information that you give us when you browse our website or when you telephone or email our customer service team.

By providing us with your personal information you expressly consent to us processing your personal information in accordance with the terms of our privacy policy and applicable privacy laws.

Nemozena may post an amended privacy policy version on the website at any time. The revised version will be effective at the time we post it and, following such posting, your continued use of the Site will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

Personal Information collected

Nemozena collects personal information about you when you register or subscribe for one of our services, make an order, buy a gift voucher, refer a friend, use our online services, interact with us in any way such as via social media, email us to request information or support or to give us a testimonial or a feedback, comment on any blogs or articles displayed and/or written by us, participate in research panels or answer surveys.

The personal information we collect and store about you may include your name, date of birth, password, email address, phone and mobile phone numbers, home address, shipping address, payment card billing address, IP address, search criteria, shopping history, shopping preferences, your size, answers to research panels and surveys, the type of browser you use (Internet Explorer, Firefox, Safari…), the times when you access the website and for how long, your referring URL (the website you came from to reach Nemozena website), your location information when browsing from your mobile phone, tablets, laptop or personal computer, answers to security questions and any other information you may give us.

Use and Disclosure of Information

Your personal information will not be sold, rented nor leased to any third parties. The personal information given by you in our website is used to process orders, to provide and improve services to you, communication and customer support to you, to prevent illegal activities, implement our user agreement with you, to troubleshoot problems and to improve the use of our website.

In addition, we may use internally the information you provide for accounting, billing, reporting and audit, credit checking or screening, authentication and identity checks, credit, debit or other payment means verification and screening, administrative and legal purposes, data matching and remove duplicate entries, statistical and market analysis and marketing information.

We may also disclose your personal information to law enforcement agencies, government agencies or any other third parties when we are forced to do so by court order or subpoena and similar legal procedure, when we have to comply with the applicable laws, when we are obliged to comply with an ongoing law enforcement investigation and to report suspected illegal activity or to investigate a possible violation of our User Agreement.

In the event of a sale of Nemozena, any of its affiliates and subsidiaries or any related business assets and in the event Nemozena files for bankruptcy, your personal information may be disclose to any potential buyer not to discontinue the provision of the website and of our services.

Nemozenauses cookie in order to find out if you have already visited our website. Cookies are very small files that are sent by us to your computer, tablet or smart phones which we can access when you browse our website in the future.

Cookies do not disclose any personal information about you but help us to improve your experience in our website and figure out what pages of our website are the most popular.

You can decline our cookies at any time if your browser allows it to although this may cause malfunction of the website and/or limit services.

Viewing and Amending your Personal Information

You can review and update your personal details at any time in ‘’My Account’’ section of the website provided that you successfully logged in our website using your user ID and password. If your personal information is not correct, you should immediately amend the information shown or, if you fail to do so, contact our Customer Service team.

Protecting your Personal Information

Nemozena take preventative measures to encrypt all your personal information to safeguard them from unauthorized access, use or disclosure. However, we cannot guarantee the privacy, the disclosure, the destruction, the loss and unauthorized access or illicit use of your personal information. In order to avoid those risks, you must enter your username and password each time you access your account and log out each time you stop using our services. Moreover, we strongly advise you to choose your password carefully using unique numbers, letters and special characters and do not share it with anyone. Furthermore, we recommend you to equip your computer, tablet and smart phone with appropriate software such as antivirus and antimalware and that their internet service provider has taken appropriate measures in securing network data transmission. Should you have any concern or doubts that your username and/or password has been hacked, please feel free to touch base with our Customer Service Team and change your password immediately.

Security of your Personal Information

Nemozena secures your personal information from unauthorized access, use or disclosure. Nemozena secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Nemozena will occasionally update this Statement of Privacy to reflect company and customer feedback. Nemozena encourages you to periodically review this Statement to be informed of how Nemozena is protecting your information.

Contact Information

Nemozena welcomes your comments regarding this Statement of Privacy. If you believe that Nemozena has not adhered to this Statement, please contact Nemozena at contact@nemozena.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Use of Cookies

Nemozena website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Nemozena services or website you visit.